100% GUARANTEE, 100% SERVICE, 100% SECURITY, 100% PRIVACY
At Petcessory all products carry a manufactures guarantee. If you have any questions or comments about Petcessory policies, please contact us immediately by email or phone 01208 78997. We are available from 09:00 to 17:00 Monday to Friday and will respond to you within 24 hours.

Petcessory do not disclose any information about our customers to anyone, for any reason. For more details about our Privacy and Security, click here.

Most Frequently Asked Questions

What currencies do you accept?
Petcessory accepts payment in UK Pounds Sterling and Euros. We accept Visa, Mastercard, Switch/Delta and Cheques.

What is your returns policy?
Petcessory will replace faulty goods or issue a credit for any returned items. However, we cannot replace any food products that have been opened.

How do I return a purchase?
Post the goods to Petcessory, Unit 16, Woods Browning Industrial Estate, Bodmin. Cornwall PL31 1DQ marked as returned items.

What if my purchase arrives damaged?
Any damage should be notified to Petcessory within 24 hours of receipt.

What if I need help deciding what to buy?
Email us on customerservices@petcessory.co.uk. We are very knowledgeable about our products and have been providing retail pet services for 15 years. We are happy to suggest products or answer any questions.

Can I cancel my order once it has been placed?
You can cancel orders that have not yet been accepted or dispatched by emailing us at customerservices@petcessory.co.uk clearly stating your order number.

Can I place my order by telephone?
Yes. Just make note of the items you wish to purchase and call us on 01208 78997 with the reference PETNET.

What If I have a problem with anything not mentioned above?
If you have any other questions, comments or queries please do not hesitate in contacting us. You can do this by emailing us or telephoning 01208 78997 with the reference PETNET.